Back Office & Customer Support Officer (FX) On-Site

Our client, an International Broker with expanding operations and a wonderful team in Cyprus, is seeking to recruit a Customer Support & Back Office Assistant to join their growing team based in Nicosia.

General Responsibility:

• Responding to client queries through various channels: helpdesk tickets, email, and live chat.
• Managing the collection and approval of KYC (Know Your Customer) documents.
• Assisting with client deposits and withdrawals to ensure they are processed efficiently.
• Assigning clients to relevant departments for faster support.
• Offering general assistance to ensure the smooth operation of both the Back Office and Support Departments.

About you:

• At least 1 year of experience in a similar role in the FOREX industry.
• Professional proficiency in English.
• Computer literacy.
• Strong communication skills, both written and verbal.
• (Proficiency in Italian or Spanish would be considered an advantage)
• (Native English would be considered an advantage)

The Package:

• Working hours: 10:00 – 18:00
• Very attractive remuneration package
• 13^th salary
• Daily lunch
• Free in-house gym
• Great opportunity for professional development and advancement.
• Positive and inclusive work environment.

Note: Only C.V.’s with the above requirements, EU Citizenship or valid work permits should apply.

Please send your CV to: apply@connectionscy.com
Please mark the subject field: “Back office”

Due to the high volume of applications we receive, only shortlisted candidates will be responded to. All candidates and their applications are treated with absolute confidentiality and respect. We protect your identity from prospective employers when submitting your CV for a particular vacancy and we will always seek your prior approval before disclosing any personal information to a client. – T.T. Connections Recruitment Services – License No.: 335