Customer Support Representative (Italian) Full Time On-Site

Graduate or Junior-level candidates are welcome to apply.
Non-EU applicants are also welcome to apply.

Our clients, a global company licensed by the Central Bank of Cyprus is looking to hire a Italian speaking Customer Support Representative.

Responsibilities include (but are not limited to):

• Respond promptly to customer enquiries, handling and resolving them accordingly
• Feeding back all suggestions for improvement and market research to senior staff
• Record and maintain customer information in company’s systems
• Daily customer data entry and maintenance
• Customer onboarding and KYC documentation review
• Fraud monitoring
• Work closely with other departments to help deliver exceptional customer experiences
• Produce regular reporting, including analyses of statistical data on query trends, peak times etc. and to record data based on customer pain points
• Identify churn risks and additional revenue opportunities

Requirements:

• Previous Client experience/support team and experience in back office working with different systems will be considered as an advantage
• Fluent verbal and written English
• Fluent verbal and written Italian
• Knowledge of any other languages will be considered as an advantage (Spanish, Polish, Dutch)
• Computer literate
• Ability to work shifts in order to cover shift rotation.
• Exceptional communication and organizational skills
• Attention to details and procedures
• Ability to multitask, prioritize and manage time effectively
• Positive and collaborative team player
• Knowledge of payments and financial industry will be considered as an advantage
• Desire to work with newly introduced features and ability to adapt to changes and new processes.

The Package:

• Competitive Salary
• Private health insurance plan participation
• Performance bonus, including mix of cash and share – based scheme of company stock for outstanding performers
• Gym membership allowance
• And many more!

Working Hours:
Five days a week (rotation), Flexibility for shifts
The role involves rotational shifts pattern: 07:00-16:00 / 15:00-00:00

Please send your CV (preferably in WORD format) to: apply@connectionscy.com
Please mark the subject field: “CS IT”

All candidates and their applications are treated with absolute confidentiality and respect. We protect your identity from prospective employers when submitting your CV for a particular vacancy and we will always seek your prior approval before disclosing any personal information to a client. – T.T. Connections Recruitment Services – License No.: 335