Quality Control Officer (Arabic Speaker, Non-experienced) Full Time On-Site

Those with no prior experience are welcome to apply.
Must be eligible to work in the Republic of Cyprus.

Our client, a rapidly expanding Regulated Investment Firm is seeking to hire a Quality Control Officer for their offices in Nicosia.

Responsibilities include:

• Determine the agents quality standards by listening and studying inbound and outbound calls of Customer On-onboarding Officers and Relationship Officers;
• Ensure the call satisfy the Company’s policies and standards;
• Prepare the reports of all monitored calls and provide feedback in writing in English to the Head of Compliance;
• Ensure proper level of customer service and quality is maintained by the employees while contacting clients;
• Monitor quality of services provided by the company and various departments;
• Liaise with Compliance Department to ensure adherence to regulatory requirements and standards and monitor adherence to rules, regulations and procedures;
• Assist in other compliance related tasks if necessary.
• QC report
• Prepare the Quality Control related reports from time to time, if and when requested by the Company.

Skills and Requirements:

• Fluency in Arabic, both written and verbal;
• Bachelor Degree;
• Excellent command of Microsoft Office (Word, Excel, etc.), as well as computer literacy;
• Excellent communication skills – verbal and written;
• Ability to work as part of the team;
• Attention to detail and target oriented;
• Proven experience in the field will be considered as an advantage;
• Ability to work under pressure in a fast-paced environment;
• Working permit in Cyprus.

The Package:

• Attractive remuneration package
• Private health insurance plan participation
• Modern offices in the center.
• Training opportunities for growth and expansion of knowledge

Note: Only C.V.’s with the above requirements, EU Citizenship or valid work permits should apply.

Please send your CV (preferably in WORD format) to: apply@connectionscy.com
Please mark the subject field: “AR QC”

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